TERMS AND CONDITIONS OF SALE
A deposit on the cost of the accommodation is required when booking. The balance is then payable no less than 4 weeks before the start of the stay. For late bookings and short stays, the full price of the stay is payable upon booking. Our prices include the use of the room (water, electricity, and heating), but do not include the tourist tax to be paid on the day of arrival and any additional services. The accommodation is provided for rent for a fixed number of occupants and can in no case be inhabited by a greater number of people without our prior agreement.
*included in the rental price: sheets, pillowcases, duvet covers, towels, TV, ski storage room with boot dryer, access to high-speed, fibre-optic wifi.
Keys can be collected from 5 pm on the arrival day. A bank card will be requested upon arrival as a guarantee. In the case of late arrival, please notify us before 6 pm in order to organise an alternative arrangement.
The accommodation must be vacated by 10 am on the morning of departure.
Modification / cancellation of the stay and additional services by the customer
All cancellations must be notified by registered post with acknowledgement of receipt. The date of receipt will determine the date of cancellation. Any change in the dates of your stay will be considered as a cancellation and will be subject to the cancellation fees mentioned below. If you notify us more than 60 days before the start of your stay, a €100 cancellation fee will be retained from the deposit paid. If you notify us less than 60 days before the start of your stay, the following amounts will be retained: between 60 and 30 days before your arrival: 25% of the total amount of your stay including additional services. Between 30 and 15 days before your arrival: 50% of the total amount of your stay including additional services. Between 14 and 8 days before your arrival: 75% of the total amount of the stay including additional services. 7 days or less before your stay or no show on the day of arrival: 100% of the total amount of the stay including additional services.
If you do not show up for your stay, we shall retain the following amounts: 100% of the total amount of the stay. SARL Les Cotes may cancel any reservation whose balance has not been paid 30 days before arrival, without any reminder from our part. In such cases, the amount paid as a balance at the time of booking cannot be reclaimed.